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Service availability

We at merak 123 operate our platform in jurisdictions where local law permits. Our service is not available in all regions, and account holders are responsible for verifying that access and use of merak 123 comply with the laws of their own jurisdiction. We do not represent that our platform is legal in any specific country or region; availability depends on applicable regulations and may change. Our terms of service include jurisdiction-specific clauses reflecting regulatory requirements in key markets. If you are unsure whether merak 123 is available in your location, consult your local authority or contact our support team before registering.

Account eligibility

Account holders on merak 123 must be of legal age in their jurisdiction and must not be prohibited by local law from using online gaming or sportsbook platforms. During registration and KYC verification, we confirm your identity and eligibility. Age verification is conducted as part of the standard verification process. We reserve the right to suspend or close accounts that do not meet eligibility criteria or that violate our terms. Account holders are solely responsible for ensuring their own compliance with applicable law. We do not provide age-restriction tools or account controls mechanisms; instead, we recommend that users monitor their own account activity and contact support if they have concerns about their access.

Local-law responsibility

Your use of merak 123 is subject to the laws of your own jurisdiction. We recommend that you review your local regulations governing online gaming, sports wagering, and digital payment services before opening an account. Some jurisdictions prohibit or restrict certain types of betting, game categories, or payment methods. Penalties for non-compliance with local law are the responsibility of the user, not merak 123. We do not provide legal advice; if you have questions about the legality of accessing our platform in your location, contact a local legal professional. By opening an account, you represent that you have reviewed the applicable law and have determined that your use of merak 123 is lawful in your jurisdiction.

Data and privacy scope

We at merak 123 collect personal information (name, email, phone number, identity documents, address) for account creation, KYC verification, and regulatory compliance. Your data is stored securely using industry-standard encryption and is used only for these purposes and to provide customer support. We do not sell or share your personal information with third parties outside the scope of legal requirement (e.g., law-enforcement requests, regulatory investigations). For complete details on data collection, storage, and processing, see our Privacy Policy. You may request a data export or deletion by contacting support; processing typically takes 10–15 business days. Identity documents submitted for KYC are retained for the duration of your account and are deleted within 30 days of account closure.

Contact for legal inquiries

If you have legal, compliance, or jurisdiction-related questions about merak 123, contact our support team via email at [email protected] or through the in-app Help section. We maintain English support channels with response-time guidelines of 24–48 hours for non-urgent inquiries and expedited review for account-security or legal questions. Our legal team reviews compliance-related inquiries and may request additional documentation or clarification. For formal complaints or regulatory submissions, please include your account email, a detailed description of your concern, and any supporting evidence. You may also reach out to your local regulatory authority if you believe merak 123 is operating unlawfully in your jurisdiction.